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Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

Course Units
  •  Introduction to airport and airline operations
  •  Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  •  Passenger and Baggage check-in procedures (airport and off-site)
  •  Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
  •  Dangerous Goods regulations awareness for passenger service agents
  •  Managing passenger interactions
  •  Aviation security procedures for passenger and baggage transport
  •  Enhanced passenger facilitation, latest innovations and career opportunities
  •  Practical ‘On-The-Job’ Training
Course Requirements
  • Minimum O-level Mean Grade is C- (Minus) or equivalent
  • Passion for Customer Service
  • Knowledge of a foreign language is an added advantage
  • Proficiency in use of IT
  • Interpersonal skills
  • 6 months

Application KES. 2,000.

Tuition Fee KES 170,000 plus USD 400.00 Examination Fee

Next Intake August 2022